ExperienceCheck™

Identify and Eliminate Shoppers’ Pain Points

ExperienceCheck™ helps leading brands quickly identify and eliminate shoppers’ in-store pain points, win customer loyalty, increase revenue and gain market share.

GPS-enabled, location-triggered surveys capture attitudes and opinions of natural, first-party consumers, just after they have exited a store or restaurant.

The combination of observed location journeys and GPS-triggered surveys takes researchers to the Point-Of-Emotion®, the moment when consumers’ experiences are most vivid and immediate, and least vulnerable to recall bias. Customer experience teams and brand marketers get an accurate, understanding of complex in-store realities: layout, product placement, store atmosphere, service and checkout.

Why Choose ExperienceCheck™?

  • Speed and Accuracy: Observe natural shoppers as they enter a store or restaurant, and survey them just as they leave for maximum recall and vivid emotional understanding.
  • Representation and segmentation: A large, demographically representative, first-party panel of mobile consumers lets you achieve your quotas, including Millennials, Gen Z, Hispanics and African-Americans.
  • Privacy-protected data: All participants use the definitive mobile research app, Surveys On The Go®, and have doubly opted in for location tracking and location-triggered surveys. Expect response rates of 25% in the study’s first hour and 50% within the first 24 hours.
 

ExperienceCheck™ Pricing

PRODUCT

LIST PRICE

OVERVIEW

ExperienceCheck™

$7,500

  • Up to 300 exit surveys
  • Location mapping of up to 1,000 locations
  • Suggested questionnaire template (7 to 10 minutes LOI)
  • Access to real-time dashboard
  • SPSS or CSV files

 

ExperienceCheck™ Plus

$16,500

  • Up to 300 exit surveys
  • Location mapping of up to 1,000 locations
  • Suggested questionnaire template (7 to 10 minutes LOI) with 8 hours of consultation
  • Eight weeks of project management
  • Access to real-time dashboard
  • SPSS or CSV files
  • Cross-tabulation report and templated analysis deck

 

Why Upgrade to ExperienceCheck™ Plus?

Are your goals extra-ambitious and complex? MFour has the knowledge and resources to help you achieve them. Our full-service, in-house market research team provides customized consulting, research and analysis you can add to any market research product. Customers who choose a Plus package work directly with MFour experts who understand your business, challenges and goals.

ExperienceCheck™ Plus gives you all the benefits of our regular ExperienceCheck™ products, Plus…

  • Up to 8 hours of QRE consultation.
  • Crosstabulation with stat testing.
  • Analysis of data.

 

Contact Us

+1.714.754.1234
solutions@mfour.com