Transform customer insights into lasting loyalty.
Leverage validated insights to understand customer satisfaction, uncover opportunities to enhance every interaction, and build lasting relationships that fuel growth.
Consumer understanding starts with validated data.
Visit Pattern Targeting
Identify consumers based on visitation patterns to trigger a survey that measures their satisfaction and experience over multiple visits.
Point of Emotion®
Capture consumer feedback within 24 hours of visiting your store, app, or website to gain immediate insights into their satisfaction and experience.
OmniTraffic® Data
Analyze consumer engagement across both online and offline channels to understand their behaviors, preferences, and paths to purchase.
Turn trusted insights into satisfied customers.
Identify areas for improvement and tailor solutions that meet consumer needs, ensuring satisfaction and loyalty at every touchpoint.
Benchmark performance against competitors to highlight strengths, identify weaknesses, and position your brand as an industry leader.
Develop strategies that inspire repeat business and turn satisfied customers into loyal brand advocates.
Track performance, gather actionable insights, and fine-tune strategies to deliver exceptional customer experiences that evolve with expectations.
Capture the metrics that matter.
Survey
- CSAT, NPS, and CES
- Likelihood to Recommend
- Satisfaction by Touchpoint
- Emotional Response
OmniTraffic® Behaviors
- Dwell Time and Foot Traffic
- Visitation Frequency
- App, Web, and Location Analytics
Track your consumers' satisfaction, monitor competitors, and analyze validated behaviors all on one platform.
Learn more about vTracker+™