Customer experience is king.
Here’s what 200 people had to say about their phone carriers.
See what their phones show, and why they’re so loyal. Hint: it starts and ends with a great customer experience. Get it wrong and 16% will leave due to a bad experience.
But, get it right, and you’ll have 10+ year cell carrier loyalists.
By Urielle Corcuera
Reviewed by Allyson Wehn
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