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A win at Walmart: MFourDIY™ scores 1,000 completed surveys in 7 hours

MFourDIY GeoValidation demo

How awesome would it be if you, the market researcher, could get answers from hundreds of shoppers at the exact moment they’re standing in the exact aisle of the exact retailer needed to extract the exact kinds of data you need? And fast?

 

It would be incredibly awesome. Which is exactly why MFour Mobile Research has made this kind of research possible – make that not only possible, but easy and affordable — by introducing MFourDIY™ —  the nation’s first do-it-yourself survey-building platform for all-mobile research.

 

An ongoing series of webinars is introducing the industry to what MFourDIY will let you do, and how to do it.

 

The topic Thursday morning was Building GPS-Enabled Surveys: A Thousand Completes at Walmart Today.” In 27 minutes, 19 attendees representing major firms and brands learned how to add this powerful survey-building platform to their research arsenals and pinpoint those thousand particular panelists

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MFour’s Chief Product Officer, Michael Smith, started with a brief overview of why MFour’s product – advanced, highly-engineered conduits for fielding surveys strictly to smartphone users – marks a leap ahead for survey-based market research. In a nutshell, because the smartphone has eclipsed desktop and laptop computers as the public’s favored information and communications device, MFour can deliver the panel you need with far more speed and demographic range than any method that’s not fully mobile.

 

In Smith’s words, MFourDIY clients get “the largest panel” (one million active members, all via mobile devices) with “the most detailed demographics” (including complete, rapid responses from otherwise hard-to-reach groups such as Millennials and Hispanics).

 

Smith walked the webinar attendees through two actual examples to show how they can build a GPS-enabled survey. MFour had conducted the two surveys within the previous two days, testing its guarantee that you can, in fact, get “A Thousand Completes at Walmart Today” — or at myriad other retail chains or other business venues on a list we’re adding to all the time.

 

It starts with having the right advanced technology: a proprietary process MFour calls “GeoValidation”®, which, Smith said, goes several steps beyond other GPS-enabled survey systems. MFour paints a locator bullseye right on the store, verifying that respondents are in fact at the store. That triggers a push notification on their smartphones inviting them to take the survey either on the spot or soon after they’ve finished shopping.

 

Smith noted that competing location approaches are no more than a tenth as accurate as MFour’s GeoValidation®. Others will tell you whether an individual is within about 100 to 150 feet of the store; ours certifies that the person is right at the entrance. You don’t have to ask respondents whether they’ve recently been to a Walmart. You know for a fact that’s where they are right now.

 

In our test surveys we sought 1,000 completes from members of our mobile panel who’d been GeoValidated at Walmart stores. We were looking for 200 to respond while they were still shopping, and another 800 to answer questions after they’d finished shopping and left the store.

 

The survey included instructions guiding both groups to the products and displays we were focused on. Some questions tapped into the multimedia capacity of smartphones – researchers can send pictures, video or audio as the basis for questions, or ask respondents to take photos or make audio or video recordings to enhance their answers.

 

We captured our thousand-respondent quota easily. The average completion time was less than 13 minutes for the in-location survey, gathering 200 in-store interviews within four hours; for the after-visit survey, we landed the 800 responses we needed within 7 hours – even though we’d told those panelists it was OK to take up to 48 hours.

 

In-Store and After-Visit surveys are just one facet of how MFourDIY is democratizing mobile research. Take advantage of a special introductory discount at mfourdiy.com, and register for one or more of our upcoming webinars, including MFourDIY: Getting Started on May 4 and 18, and Mobile Panel 101: Reaching Millennials and Other Elusive Demographics on May 10.

 

Click here to learn more about MFourDIY™

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MFour in the News – August 2015

inthenews

 

August is a busy month for MFour, with new hires, rollout of MediaMatch 360° technology, and news of our impending expansion to Newport Beach. Here are some of MFour’s recent press mentions below, including coverage by Quirks, Research-Live, and Daily Research News Online.

New Hires

MFour welcomed Andrea Han to the team as Senior Research Consultant. Han comes with 16 years of quantitative market research experience, click here to see press coverage by Research-Live

MediaMatch 360° Rollout

MediaMatch 360° launched, a product that integrates media matching technology, validates consumer behavior, and tests recall & behavior with a real-time view of consumers. Click here to see press coverage by: Quirks, by Research-Live, and by Daily Research News Online

MFour Expansion News

MFour is moving to a 14,000 square foot office in Newport Beach , effective November 1, to accommodate the growth of the company and its staff. Click here to see press coverage by Quirks and Daily Research News Online

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MFour Mobile Research Expanding Headquarters

newport building

“Company doubling research and development staff in 2015”

National mobile market research company MFour Mobile Research is tripling its office space and relocating to larger offices to support the rapid growth of the business and its staff. The move will be effective November 1, 2015 to Newport Beach Gateway, where the offices will overlook Newport Beach’s Upper Back Bay Preserve.

MFour will occupy more than 14,000 square feet of space in its new building, compared to the 3,800 square feet it occupies at its current space. When asked about the move, MFour CEO Chris St. Hilaire explained, “it is important to get our growing staff on one floor so we remain collaborative as we continue to establish best practices for mobile market research designs and fielding.”

The larger space reflects the collaborative nature of the company and its core values, featuring an open floor plan, 3 conference rooms, quiet rooms for sales staff, along with work-life amenities such as an on-site gym and bistro.

MFour Mobile Research is the mobile market research industry leader. With its native app, Surveys on the Go® and the largest mobile panel in the industry, MFour leverages the advanced technologies found in todays mobile devices to acquire more accurate research data and reach the hardest-to-find demographic groups.

For more information about MFour Mobile Research, please visit mfour.com or call 714.754.1234 and ask for Allison Fletcher.

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Game Changing New Technology in Market Research – MediaMatch 360°™

“Largest U.S. Mobile Panel Integrates Media Matching Technology for Breakthrough Media Measurement Tool”

COSTA MESA, Calif. – MFour Mobile Research, the mobile market research industry leader, recently announced MediaMatch 360°™. This new product validates consumer exposure, tests recall & behavior with the first 24/7 real-time view of consumers, on the nation’s largest all-mobile Smartphone panel. Clients see total ad exposures and survey panelists in real-time.

• AdMatch™: Validate exposure by region, age, gender, measure ad recall & overall appeal, monitor behavior shifts & report data in real-time dashboards.

• VideoMatch™: Measure source and video content exposure, gauge effectiveness against competitors & view immediate dashboard reporting in real-time.

• RadioMatch™: Gauge on-air talent with follow-up surveys, validate music exposure by region, age, gender & measure drive-time media consumption against competition by MSA/markets.

Measure the world around you through your mobile device.

For more information about MFour Mobile Research, please visit www.mfour.com or call 714-754-1234 and ask for Allison Fletcher.

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April Fools “Panel Going All Beeper, All the time!”

MFour Abandons All-Mobile Panel in Favor of “Beeper Technology.”

Stating emphatically, “Mobile is dead…the return of the beeper is near,” MFour CEO Chris St. Hilaire announced today the company will immediately close its 600,000 active person, mobile panel in favor of beeper-respondants wearing “super cool” belt clips.

While recent statistics indicate that more than 75% of Americans carry smartphones and that more people access the internet through smartphones than online desktop computers, even more Americans own belts, and there’s hardly anything to attach to them, according to St. Hilaire.

“I own one smartphone and four belts. I have a blue one, two blacks ones and a reversible one that I grew out of after the kids were born and I stopped having time to work out…but that’s not important right now,” said St. Hilaire.

The new four-step methodology is brilliant in its design: First, respondent attaches a beeper to their belt and waits for a “beep beep.” Second, they hear a “beep beep” and immediately head to the nearest phone booth. Third, they insert a quarter and dial the number back. Fourth, they take the survey.

MFour expects the technology to take hold even quicker than online panels are dying. For questions about our super cool beepers, open your rolodex, look up our number, head to a phone booth and give us a call. Either that or fax us. Happy April 1st everyone.

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1,000 Automotive Dealership Interviews, weekly!

Today, MFour Mobile Research announces its launch of Mobile Drivers – 1,000 weekly customer interviews conducted at more than 17,000 GeoValidated® automotive dealerships nationwide.

As you can see in the map below, over the last 7 days, we’ve conducted 1,012 interviews in dealerships across 34 states.

Current recall studies let respondents answer surveys up to six months after their visit.  By that time, memories have faded and researchers are getting a ‘memory biased’ perspective on customer experiences.

But our Surveys on the Go app push notifies our more than 600,000 active respondents that a survey is available any time they leave an automotive dealership around the United States.  Finally, you can hear from consumers as they leave the lot, at The Point-of-Emotion®about Purchase Intent, Brand Loyalty, Dealership Experience and more.  And because our Native App tracks respondents from dealer to dealer, you can also understand where they’re headed next.

Moreover, Mobile Drivers lets a respondent record audio, video and take pictures of their experience, which is reported to clients through SPSS, Excel or MFour’s Proprietary Moment-to-Moment® Reporting Platform.

Our interviews validate the fact that in-dealership studies provide faster responses, better insights and more accurate data then any other product on the market.  Click below and hear from actual respondents – one who purchased a new Hyundai and another who was looking for specific features, like a panoramic sunroof:
Hyundai Sonata
                                                                                              New Hyundai Sonata
Hyundai Santa Fe
                                                                                                Hyundai Santa Fe
We can interview by brand, by category, by type of driver and we can even add questions tailored to your needs within the omnibus portion of our weekly study.  If you would like more information or get a free issue of our Mobile Drivers Weekly Report shoot us an email or give us a call.  We would be happy to speak with you.
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Mobile Surveys Uncover What Gamers Want

This study was a joint effort by Marketcast and MFour Mobile Research leveraging MFour’s mobile survey platform. The topic of study was what gamers expect (and want) from digital distribution.

Compared to around 2/3 of movies watched at home that are bought digitally, less than 1 in 5 console games purchased is a digital download. The majority are still bought via traditional physical discs.

Major publishers report that while their digital revenue is growing substantially, full game downloads make up a much smaller portion of this than subscriptions and add-on downloadable content.
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Most coverage in the press focuses on the industry impact, and especially on the overall growth of digital revenue, of which game sales are still a small part. Instead, we decided to talk directly to gamers and find out how they feel about the digital shift in gaming compared to other forms of entertainment, and what they want from this shift.

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Using MFour’s native app, Surveys On The Go, respondents were asked to use their front facing cameras to capture deeper insights. Here is what they had to say:

 

Current-generation console owners are more likely to be buying games digitally than previous-gen gamers, where only 2 in 5 gamers have bought a game digitally in the past year.

Gamers who subscribe to their console’s premium tier – Xbox Live Gold, PlayStation Plus – are also more likely to be buying games digitally than those who just belong to the free tier.

And gamers who play on both console and PC may be accustomed to downloading games on their computers via Steam, but being a regular Steam user doesn’t carry that download-know-how over to console usage; playing games on Steam has no impact on gamers’ willingness to download games on console.

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Among HD console owners, men are a bit more likely to download games, but women are not too far behind. The gap between men and women downloaders is fairly similar to the gap between men and women gamers overall.

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And, although teens might be hooked on digital-everything, older millennials and parents are actually more likely to be downloaders.

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All of these console owners tend to have Netflix subscriptions, and they use their cable’s video on demand about equally. But downloaders – along with older millennials and parents – are big on spending their entertainment dollars at home, so not only are they buying games digitally, they’re also subscribing to more digital platforms like Amazon, Hulu, and HBO Go.

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Compared to non-downloaders, gamers who buy games digitally spend 15-20% more on last-gen games for the Xbox 360 and PlayStation 3 overall. And they spend 30-40% more on games for current gen consoles.

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Even though most still prefer physical copies, gamers admit that they’re personally driving this shift toward digital forward. Almost no one says that they expect to be downloading FEWER games in the future.

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A majority of both downloaders and non-downloaders all agree that digital distribution is the direction that we’re headed in for video game purchasing.

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Downloaders are more likely to say they’re pleased that digital downloading is the future of gaming, but even they are not 100% ready. Non-downloaders still mostly think that downloading is the inevitable future, but they’re more likely to say they aren’t happy about that.

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This is true regardless of what group you look at. Males and females, teens and adults all prefer physical copies. So do those who pay to subscribe to premium tiers like Xbox Live Gold and PlayStation Plus. Even downloaders prefer physical copies over digital when it comes down to it.

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The act of having a physical disc feels more real and as a result tangible value becomes intangible value. Physicality creates a perception of more value; having something tangible is important on its own. But also, down the road, it becomes a form of currency.

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Those two forms of value – the tangible use of games as currency, and the intangible feeling of ownership, make up the main reasons why gamers keep purchasing physical rather than digital. The other side of physical purchasing is mostly made up of a sense of security: people fear that they will be prevented from keeping their purchases because of hard drive space, consoles crashing, or gaming companies changing the rules.

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Gamers are actually very satisfied with the functional experience of downloading. Aside from storage space, the tech is not a problem.

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They personally feel that not having to interact with store employees, along with not even having to go to the store, is one of the advantages of downloading over buying physical copies.

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Virtually everyone wins except for the physical retailers. Gamers are optimistic that they will benefit from a digital shift in the long run, and they expect brick-and-mortar stores to be the only ones who really suffer.

In the world of movies, the retailers played a part in encouraging the digital shift along. Big-box stores promoted DVDs and Blu-Rays as loss-leaders, with heavy markdowns and those big boxes of random DVDs to dig through. This helped make the physical product seem less valuable, and consumers placed less premium on owning the discs, which primed the market for a digital shift.

That’s not likely to happen in the gaming world. Games are sold with a comparatively higher volume out of gaming-specialty stores rather than big-box stores, and gaming-specific retailers are unlikely to turn their main product into a loss leader by cutting down the base price.

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And what do respondents think about the long run for downloading games?

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Or, instead of downloading full games, consumers are open to the gaming industry taking a fully different route and following directly after the footsteps of movies and music, to offer something like a streaming service membership. This is still in its infancy, but services like PlayStation Now are trying to redefine digital gaming with streaming possibilities. And gamers are definitely open to that.

In fact, a monthly subscription is more appealing than a future console with all digital downloads… with the exception of one that makes games cost less overall.

While some gamers note that the file size and the need for zero lag will be a hurdle to overcome for streaming games, they like the idea especially because it overcomes the fear of getting stuck with a dud that you can’t return or sell back.

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For more information on MFour’s mobile solutions, click on the solutions tab at the top, or fill out the form below.

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30 Minute Mobile Surveys? Yes, Here’s How.

 

Want 20+ Minute Mobile LOI’s?
 You’ll Have to Do Better Than This

Mobile Friendly

 

What you see above is something that literally drives survey respondents to distraction — a deeply flawed mobile survey format that’s guaranteed to frustrate and alienate. Not only does it look bad, but the technology that’s being employed leads to even more frustration and alienation. Basically, it’s forcing mobile respondents to use their smartphones in a banal, unsatisfying way: connecting to a website to take an online survey.

 

The poor display you see above, coupled with outdated survey technology, f is responsible for one of market research’s biggest myths: that mobile surveys have to be kept very short.

 

Truth is, mobile respondents are perfectly willing to engage for 20 minutes or more, if you give them the kind of rewarding smartphone experience they enjoy and expect. It’s all about the user experience: if it’s clunky, respondents give up. If it’s fluid, they finish — even at LOIs of 20 minutes or more.

 

Accomplishing longer, deep-dive research projects is well within reach. The key is using the right technological platform for the Smartphone Era. It’s now possible to embed surveys instantly in panelists’ phones by using a native app. Respondents love apps, and in-app surveys ensure that they won’t have to depend on a cell signal or wifi, which are vulnerable to interruption and slow load-ins of survey questions.

 

To illustrate the point, here’s the data  from a comparative study that tested engagement with  a 20-minute survey launched in three separate mobile formats: Native App, Mobile Optimized and Mobile Friendly.

 

Mobile Survey Drop Off Rates

Source: 2,139 surveys, 713 on each platform. Each survey ranges between 200 – 1,500 responses. Surveys conducted March 2014 – December 2014.

 

As you can see,  native app engagement eclipses “mobile optimized,” to the tune of five times fewer drop-offs. And drop-offs were 14 times higher for the “mobile friendly” approach. To learn more about advanced, in-app mobile survey technology and the research solutions it provides,  just click sales@mfour.com.

 

 

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MFour’s Mobile Research Uncovers Pothole Damages

Driving this holiday season? MFour’s latest market research shows that half of American car owners have experienced damage to their vehicle as a result of potholes. Poor road conditions have cost consumers and the insurance industry at least $27 billion over the last five years. Winter weather months can create conditions that lead to accidents which may impact car owners’ insurance rates, as premiums are determined by past claims, accidents and driving violations.

Our research found

  • 31% of car owners who reported pothole damage filed a claim with their insurance company.
  • 65% of respondents who needed repairs said they (or a third party) paid out of pocket for the vehicle to be fixed
  • Only 3% said local authorities stepped in to foot the bill
  • 40% of respondents said that their bill was more then $500

To read more visit http://businessclarksville.com/news/holiday-travel-kicks-off-treacherous-winter-driving-season/2014/12/20/69253